The Actual Correspondence with Massage Envy

Re: Massage EnvySaturday, April 2, 2011 3:19 PMFrom: This sender is DomainKeys verified"April Rowen" aprilrowen.massageenvy@gmail.com

I am so sorry, but I needed to know by yesterday, due to the fact of employee's needing time off. We have already taken that morning off of the books, but if you want to come in that evening we will be able to accommadate you still.
I am so sorry for the inconvenience, we do have other locations in the Charlotte area if you would like to check with any one of them as well.

Thanks,
April Rowen



On Sat, Apr 2, 2011 at 3:09 PM, Diane Costa wrote:

hi april. thanks for working on this! here are the names. everyone wants a massage. the lemon water and cookies sound wonderful. we will not bring alcohol. we still plan to bring biscuits though. look forward to hearing from you. --diane

1. Diane Costa
2. Emese Syfert
3. Alyssa Larose
4. Laura Dean
5. David Dean - prefers a female
6. Jenn Earnest
7. Rick McDaniel
8. Tiffany Kramer
9. Carol Asiaghi
10. Jess Jones
11. Jennifer Marks
12. Lori Warren
13. Debbie Dean
14. Fiona Ulrich - (preteen, so I'd prefer a female)



On Thu, 3/31/11, April Rowen wrote:
From: April Rowen
Subject: Massage Envy
To: diane.tarheel@yahoo.com
Date: Thursday, March 31, 2011, 5:28 PM
Hello Diane,
I hope you are doing well with your wedding plans :) .
I will need to know by tomorrow, exactly how many people are coming (including all first and last names), who has a male or female preference for their therapist, and if anyone would like a facial instead.
As far as the drinks go, we are only permitted to give water to our clients. I am sorry, but you will not be able to bring any kind of alcohol with you inside the clinic.
We will provide lemon water and cookies for you and your guests.
Please email me back as soon as today or tomorrow, so I can begin getting your party on the schedule by this weekend.

Thanks,
April Rowen
Assistant Clinic Administrator
Massage Envy - Northlake
704-596-7800

Massage Envy (Northlake branch) Sucks!

Do not use this spa. They do not honor contracts. I had planned a wedding-related outing for 14 people (many out of town guests). I was told twice that the spa was reserved for our party by April Rowen over the phone. Then they cancelled my entire event via EMAIL. Their excuse was that I didn't confirm the guest list fast enough, although I responded to the email in under 48 hours. I was also accused of not paying a credit card deposit. They never asked for one at any point. Please do not support this unprofessionalism. They have put my family in a horrible position now, and I have reported them to the better business bureau as well as wbtv news. I have also posted on yelp.com. Thanks for listening!